Helping customers to transform their businesses as they adapt to ‘New Normal’

Date: 01/06/20

Social distancing is the new norm and for the foreseeable future, it’s here to stay. That’s why at Ardent we have implemented new processes to ensure the safety of colleagues, customers and suppliers. Our new Covid-19 operating manual ensures that the highest standards are in place at all our locations. And our new Ready-4-Rent (R4R) standards ensure that equipment is prepared to the highest levels of cleanliness possible.

We’re also asking all our drivers and mobile fitters to wear facemasks on customer sites for maximum protection. However, where possible we’re trying to minimise the need for a presence on customer sites.

Ardent’s technology is helping to do this. Ardent TV means that operators can be familiarised on equipment without the need for face-to-face contact with a driver or engineer. The system provides a short on-line test and documentary evidence of the familiarisation.  Ardent Site Support (part of Ardent TV) can be used to rectify common machine issues on-site without having to call out a fitter. As well as maintaining social distancing this results in higher productivity, less downtime and less cost.

Our view is that technology will play an increasingly prominent role in our industry.  That’s why we are continuing our investment in the latest digital ideas to help customers transform their businesses as they adapt to ‘new normal’.


Jeremy Fish

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