Ardent InSite provides a complete digital experience for customers and enables them to manage their hires efficiently and without fuss.
As well as being able to place orders and offhire equipment online, customers can view invoices, paid and outstanding, along with all the relevant backing information. Customers can also see all their machines and attachments on hire by site and produce live hire reports. The status of service calls can be tracked along with ETAs for engineers and repair times and calls can be escalated where issues need fixing more quickly. Customers can also download LOLER certificates and monitor expiry dates so that renewals are completed on-time, ensuring compliance with regulations.
New features include allowing customers to download their carbon offset certificates for those that have elected to make their hires carbon neutral. Customers can also track who has been familiarised in Ardent’s equipment and print copies of familiarisation certificates, thus improving compliance and reducing risk.
Ardent InSite includes a permissions editor enabling customers to add or delete users with different levels of access to the system.
The platform is seamlessly integrated with Ardent’s multi award winning telematics information system, Site Manager, and Ardent TV, which provides comprehensive familiarisation videos and testing, including Site Support which enables operators to remedy simple issues themselves without the need for a fitter and unnecessary downtime
The future of plant hire management
All your hire information in one place
Place rental orders online, specify configurations, save delivery addresses/times/hire durations
Manage My Fleet
View entire rental fleet location in real time at street level, access LOLER and PDI certificates, download Proof of Delivery (POD) documents, offhire equipment, raise service calls
Track My Delivery
‘Uber’ style delivery and collection tracker with map, eta monitoring, driver details, photos to support damage claim/charges and rating feedback
Live view, querying and download current, overdue and paid invoices.
Damage Notification Management
Live view, querying and download current notifications.
Service Calls Tracker
Same principle as Track My Delivery.
Multi-language familiarisation, operation and maintenance video tutorials to educate operators thus reducing call-outs and machine downtime – certificate provided on completion.
Colour-coded LOLER certificates ordered by date of expiry with email alert ahead of expiry and notification to stand down equipment if LOLER expires.
Carbon credit certificate download
colour-coded LOLER certificates ordered by date of expiry with email alert ahead of expiry and notification to stand down equipment if LOLER expires.