Delivery you can see: inside the logistics nerve centre that keeps your programme moving

Plant delivery should feel predictable. You order the right kit, it arrives when you need it, the paperwork is clean and the machine is ready to work. Too often it doesn’t go that way. Calls to chase a truck. Unclear ETAs. Disputes over damage. Lost time at the gate. This post lifts the lid on a better approach: live tracking, photo and video proof of delivery, and a logistics team that treats every movement like part of the programme, not “just transport”.

Why visibility beats guesswork
Deliveries slip when teams have to guess. A clear line of sight - where the truck is, who’s driving, what’s on board, and when it will hit the gate - changes the day. Supervisors can arrange banksmen and laydown space with confidence. Security can prep paperwork. Trades can plan lifts instead of waiting around. The result isn’t just punctuality; it’s fewer stoppages and cleaner handovers.

What “digital delivery” actually looks like
The moment a job is dispatched, it enters a live tracking board in the logistics control room. Each movement includes the machine, fleet number, attachments, special instructions, and the assigned driver and vehicle. Customers see a shareable ETA that updates in real time, along with driver details. Closer to site, the driver confirms gate instructions, and on arrival, the handover flow begins - photos of the machine’s condition, operating hours, attachments and accessories. Proof of delivery is signed digitally; no paper to lose, no queries later.

The benefits that show up on site

• Reduced phone traffic. You aren’t calling three people for an ETA when everyone can see a live tracker.

• Faster handovers. Teams are at the gate on time, with the right space and people ready.

• Fewer disputes. Condition photos at both ends remove doubt and speed resolution.

• Better first-day productivity. Machines land with the right attachments, calibrated and ready to work.

When delivery supports safety
Good logistics doesn’t just move kit; it reduces risk. Time on the highway is planned around site opening and daylight. At the gate, drivers follow a standard arrival script. Handovers include safety-critical points: seatbelt checks, stabiliser operation, auto-shutdown, and any site-specific restrictions. The goal is simple: zero surprises when the machine starts work.

Behind the scenes: the dispatch rhythm

• Confirmation checks. The logistics team call the site the day before delivery is due to ensure everything is confirmed and the site is ready for the delivery. 

• Morning huddle. The logistics team scans overnight changes, weather and roadworks, then sets priorities.

• Pre-flight checks. Engineers complete pre delivery inspections, ready 4 rent checks and tyre health checks with photographic evidence. Drivers load attachments against the job sheet, and run a walk-around of the truck itself.

• Dynamic replanning. If a site is delayed or a road closes, the control room reroutes and updates ETAs.

• End-of-day review. Any delivery snag—gate access, paperwork, lift plans—is captured so tomorrow runs smoother.

What to expect from a great handover

1. The machine arrives clean and clearly identified.

2. The driver and site lead review the job sheet together.

3. The driver walks the operator through key controls and any differences from previous hires.

4. Photos confirm condition, hours and attachments.

5. Digital sign-off, with all documents filed to the job for easy reference later.

How this helps your programme
Programme risk hides in the small frictions: late trucks, missing accessories, scrappy paperwork. When those disappear, the day feels calm. You make the lift you planned. Operators aren’t waiting for a missing jib or forks. If a dispute pops up, the photos and video settle it quickly. The logistics team becomes part of your delivery plan, not a fire to fight.

The bottom line
Reliable delivery is a competitive advantage. With live tracking, clean handovers and a team that treats every movement as part of your programme, you get time back, risk down and a more professional day for everyone on site.