InSite

Ardent InSite provides a complete digital experience for customers and enables them to manage their hires efficiently and without fuss.

As well as being able to place orders and offhire equipment online, customers can view invoices, paid and outstanding, along with all the relevant backing information. Customers can also see all their machines and attachments on hire by site and produce live hire reports. The status of service calls can be tracked along with ETAs for engineers and repair times and calls can be escalated where issues need fixing more quickly. Customers can also download LOLER certificates and monitor expiry dates so that renewals are completed on-time, ensuring compliance with regulations.

New features include allowing customers to download their carbon offset certificates for those that have elected to make their hires carbon neutral. Customers can also track who has been familiarised in Ardent’s equipment and print copies of familiarisation certificates, thus improving compliance and reducing risk.

Ardent InSite includes a permissions editor enabling customers to add or delete users with different levels of access to the system.

The platform is seamlessly integrated with Ardent’s multi award winning telematics information system, Site Manager, and Ardent TV, which provides comprehensive familiarisation videos and testing, including Site Support which enables operators to remedy simple issues themselves without the need for a fitter and unnecessary downtime