Customer Care Expert (Hire)

At Ardent Hire Solutions, we have one of the largest and youngest fleets in the UK, including over 7,500 assets worth over £150m, with an industry leading team that has received investment of £250m to expand our depots and enhance our fleet. Our values passion, pace and performance drive us as individuals and as a team. We are looking for diverse team members that share the same values and strive to be the best they can possibly be. Ardent are members of the Women into Construction group and actively encourage applications as part of this commitment.

One of the many reasons we are the UK’s premier hire company is our focus on our people as they ultimately make the difference in our service to our customers.

We are currently looking for a Customer Care Expert to operate from our Ipswich location. The standard working hours for this role are between 7.30 – 5.00 Monday to Friday on a rotation basis.

The Customer Care Expert provides a supporting role to the National Hire Centre. This role is responsible for providing accurate and valid information to the customer. You will also be responsible for actioning all hire and damage queries within 48 hours, sales orders and parts to site and suspensions as and when required.


Our values passion, pace and performance drive us as individuals and as a team.

We are currently looking for an enthusiastic, reliable Customer Care Expert who shares the same values and can bring a high level of customer service to the role. This role is based at our Ipswich depot.

Key Tasks & Responsibilities:

  • Provide exceptional levels of customer service via phone and email to both potential and existing customers
  • Solve customer queries with the best possible solution first time round
  • Manage customer accounts and maintain customer relationships
  • Process orders on the booking system
  • Liaise with clients, depots and business development managers to ensure customer satisfaction
  • Work within relevant pricing and transport matrixes
  • Working hours 7.30am-5pm and 8.30am-6pm



Ideally, you will possess:

  • Good spoken and written English (minimum GCSE English Language Grade C or equivalent)
  • Experience providing high quality customer service
  • Excellent communication, negotiation and organisational skills
  • The ability to be an exceptional team player
  • MS Office skills – including Excel
  • A confident and flexible attitude
  • Ability to manage own workload and multitask during busy periods

In return we will give you:

  • A competitive annual salary
  • Inclusion in the company bonus scheme
  • Up to 25 days holiday excluding bank holidays
  • An additional days leave on your birthday
  • The experience of working with the A-Team 

If the above sounds perfect for you, please send your CV to

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